Your interest rate
The interest rate that applies to your mortgage will depend on the original product deal that you took out. However, the interest rate may have been altered if any product changes have been applied to your account since that date.
Find out information about your account online with Self-Serve
You can quickly find your current interest rate and monthly payment amount using our online Self-Serve system. This is available 24 hours a day, 7 days a week from any device.
What’s more, if your interest rate and monthly payment will be changing due to an upcoming interest rate change, you’ll see details of the new payment amount and the date this will apply.
For more details, please see our Self-Serve section.
You can also find your current interest rate on the latest rate change letter that we may have sent you, or in your most recent annual mortgage statement – noting that some of that information could be out of date depending on when the statement was sent, as changes may have occurred since then.
Alternatively, please contact us and we’ll give you this information.
Interest rate changes
If your interest rate is changing, we will write to you at least four working days before any change is made to your required monthly payment.
You can find out the latest information about interest rate changes here.
Interest rate types
There are different interest rate types, with useful explanations shown below.
If you’re unsure which type of interest rate you’re on, please have a look at the Terms and Conditions that you’ll have been given when you originally took out your mortgage.
Alternatively, please contact us to check.
The London Interbank Offered Rate (LIBOR) is no longer being published. That means if your mortgage interest rate is set with reference to LIBOR, it will be moving to an alternative reference rate.
Our regulator, the Financial Conduct Authority (FCA), used its powers to require the publication of LIBOR on a synthetic basis from the beginning of 2022. For most customers’ accounts, your interest rate has continued to be set by reference to ‘synthetic’ LIBOR. We wrote to you in November 2021 explaining this.
However, now that LIBOR is no longer being published, your mortgage will move to a new reference rate which will be used each time your mortgage interest rate is set. If your account is affected, we wrote to you in February 2024 to explain the details of the replacement reference rate, the SLRR (SONIA LIBOR Replacement Rate) and when it will be used. The method used to calculate the SLRR will replicate how synthetic LIBOR is calculated. Your interest rate will continue to be reviewed once every three months as it is now.
To read more about the end of LIBOR, please visit the please visit the Financial Conduct Authority’s website.
If you’re on SVR, your interest rate is set in response to trends in the UK mortgage market and is not directly linked to any other external rates.
Whenever the SVR changes, we’ll always write to you to let you know your new rate and monthly payment at least four working days before any changes.
Find out more on our rate change information page.
A tracker rate tracks changes in a base rate (often the Bank of England base rate) for a set length of time. Your rate could be a set percentage amount above or below the rate it is tracking.
If the base rate that is being tracked changes, your interest rate will also change soon after. When that happens, we’ll always write to you at least four working days before any change is made to your required monthly payment.
Interest rate changes
All the key info you need about the latest changes to interest rates. See if you’re impacted so you can plan ahead.
Find out moreYour account details
Quickly find key details about your mortgage – such as your interest rate, monthly payment, remaining term and the amount you currently owe.
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